Utilities

Periodically, phone scammers call Nixa Utilities customers threatening to cut off utility services unless payment is made immediately over the phone or using gift cards. This is a scam.

If you are truly behind on your Nixa Utilities bill payments, we will send notices including an automated phone call notifying you that your bill is past due and that if you do not pay on time, your utilities services will be turned off. However, these calls are automated only, and cannot accept payment over the phone during the call. Also, we NEVER accept gift cards as a form of payment.

If in doubt, HANG UP. Do not make payment over the phone unless you called our real number 417-725-3229. You can also hang up if a caller says your payment is late, and then call us to see if your account is truly past due. Or, check your account online using the button above.

Know the difference between a legitimate past-due notice and these threatening scams and be sure to warn vulnerable loved ones.

We offer multiple methods for taking payments 24/7.

• Drop Box: You may leave your utility bill payment in the drop box located at the drive-thru window of the Nixa Utilities billing office located at 707 W. Center Circle.
• Online: We offer online bill pay, where you can schedule payments and sign up for credit card autopay. There is a $1.25 third party convenience fee charge for online bill payments.
• Phone: Call us 24/7 at 417-725-3229 and press 1 to use our automated system to check your balance and pay your bill over the phone.
• ACH Autopay: We also offer automatic withdraws (ACH) from your bank account so your bill payment will never be late and this service has no convenience fee. Call us during normal business hours to set this up, or use this form:

We offer multiple methods for taking payments 24/7.