The City of Nixa operates its own not-for-profit, public-owned utility made up of the electric, water, sewer (wastewater), and utility billing departments. Count on us to provide safe, reliable, and environmentally-friendly utility services.
Need to report a power outage? Have a question about your bill?
You may use our online account portal or the online forms for reporting power outages and issues needing repair (see buttons above), or call us 24/7 at 417-725-3229.
Keep in mind, if you are calling to report a power outage and the line is busy, that is probably because other customers are also calling to report the outage, meaning we are aware of the outage and are sending crews out to make repairs to restore power. The most important information we need during an outage is locations of sparking transformers or downed power lines, so if you have such information, please stay on the line to pass that information on to us.
Frequently Asked Questions
What does a scam look like?
In August of 2019, Nixa Utilities began using an automated notification system which generates phone calls and/or text messages to alert customers when their account is past due.
We know that occasionally scammers may call Nixa residents pretending to be government agencies or utility companies, so here are some tips on how to know the difference between our authentic calls and any scammers who may pretend to be us.
- Scammers are humans who pressure you to make payment before the end of the call. Nixa Utilities calls are made by an automated system which cannot take payment over the phone, and these calls are only meant to remind customers that their account is past due.
- Scammers ask for payment in the form of gift cards. Nixa Utilities will never ask for payment in the form of gift cards.
- Scammers will tell you there is no other way to make payment other than on the phone “right now”. Nixa Utilities reminds you of other ways you can pay, such as at our office, online at Nixa.com, or by hanging up and calling 725-3229.
How can I pay my bill?
The City of Nixa accepts cash, check, money orders, debit/credit cards and phone payments. There is a drop box located at the drive thru window of the utility office for after hour payments.
What are Demand Charges?
Demand charges are charges during peak usage.
Demand charges are based on the highest 15-minute average usage recorded on the demand meter within a given month. If your facility tends to use a lot of power over short periods, your demand charges will comprise a larger part of your bill. If you use power at a more consistent rate throughout the month, your demand charges will generally be a smaller part of your bill.
Assistant City Administrator and Director of Nixa Utilities & Public Works
Doug Colvin has served the City of Nixa since 2004. As Director of Nixa Utilities and Public Works, he is responsible for overseeing the day-to-day operations and planning for the city’s public works and utilities departments. He also serves as an Assistant City Administrator in a part-time capacity.
Director of Finance