Report an Electric Outage
You can count on us to restore power as fast as safely possible.
If we are aware of a power outage impacting a significant amount of Nixa Utilities electric customers, we will provide updates on all situations through our Facebook Page, which is linked below.
However, we may not yet be aware of an electric outage impacting your address, in which case, we ask that you call 417-725-3229 or use the form at the bottom of this page to report an outage or damage to Nixa’s electric distribution system infrastructure.
STEP 1: Call 417-725-3229 to report your outage.
STEP 2: If your call isn’t answered, please fill out the form below.
Why is the line busy when I call to report an outage?
If you call 417-725-3229 after normal business hours, the line may be busy in the event of a large power outage which impacts many customers who may all call in to the answering service at the same time. If you see the map below updated to show the area you reside in is known to be impacted by an outage, please only stay on the line if you can report the location of a blown or sparking transformer, downed power lines, or other visibly damaged electric infrastructure. You may also report such damage using the online form at the bottom of this page, which sends information directly to crews working on the ground to restore power so they can locate problems and address them more quickly. Thank you!
4 Tips To Help Us Restore Power As Fast As Possible
- Stay away from any downed power lines – they can kill you if energized. After a major storm, DO NOT clean debris until after power has been restored.
- Turn your porch light switch to the on position and leave it on until we communicate that we are confident that power has been restored for all customers. This helps our crews visually confirm whether your address has power restored or not.
- Report the location of streets blocked by downed trees or other storm debris.
- Report the location of damaged electric infrastructure you see. Describe the damage as best you can.
Report an Electric Outage
To report a power outage, please first call 417-725-3229. If the line is busy, you may use this form to report the location of a power outage, or to report the location of visibly damaged electric system infrastructure. It is important to note that staff may not be notified of your submission until the next business day, which is why the fastest way to report an outage 24/7 is by calling 417-725-3229.